Support for SugarMumKenya Users

SugarMumKenya connects you with sugar mummies for 650 KES: pay, receive photos in your city (e.g., Nairobi, Mombasa), choose one, and get her details for a call. If you have questions or issues, our support team is ready to assist across Kenya, from Kisumu to Eldoret.

1. Why Contact Us

Reach out for:

• Payment issues with the 650 KES fee.
• Questions about photos or contact details.
• Support with meetings (see Safety Tips).
• Feedback on our How It Works process.

2. How to Reach Us

Contact us via:

• Email: support@sugarmumkenya.co.ke
• Response Time: Within Minutes

We don’t use phone support to ensure privacy.

3. Common Issues

We help with:

• Payment Delays: Verify your 650 KES payment (see Payment Details).
• No Photos: Ensure delivery within Minutes
• No Call: Follow up if she doesn’t call.
• Scam Concerns: Report issues for investigation.

4. Before Contacting

Check these resources:

• FAQs: Answers to common questions.
• Help Center: Guides and tips.
• Terms & Conditions: Service rules.

5. What to Include

In your message:

• Your name and contact number.
• City chosen (e.g., Nakuru).
• Payment details (date, method).
• Issue description.

6. Our Commitment

We aim to:

• Resolve issues quickly.
• Protect your privacy (see Privacy Policy).
• Ensure a smooth 650 KES connection.

7. Escalating Issues

If unresolved:

• Reply to our email with details.
• We’ll escalate to senior support within 2 hours.

8. Community Support

Engage with users via:

• Blog comments.
• Testimonials for shared experiences.
• HashTags (#SugarMummyKenya).

9. Ready to Connect?

Pay 650 KES and let us help you meet a sugar mummy!

Email Support