Support for SugarMumKenya Users

SugarMumKenya connects you with sugar mummies for 650 KES: pay, receive photos in your city (e.g., Nairobi, Mombasa), choose one, and get her contact to plan a call. Our team supports users across Kenya, from Kisumu to Eldoret.

1. Why Contact Us

• Payment issues with the 650 KES fee.
• Questions about photo delivery or contact numbers.
• Help with planning meetings (read Safety Tips).
• Feedback on our How It Works process.

2. How to Reach Us

• Email: support@sugarmumkenya.co.ke
• Response Time: Within minutes

Note: We do not use phone support to protect your privacy.

3. Common Issues We Handle

• Payment Delays: Confirm your 650 KES payment (Payment Details).
• No Photos: Expect delivery within minutes. Reach out if not received.
• No Call: If she doesn’t call, contact us for assistance.
• Scam Concerns: Report suspicious activity immediately.

4. Before Contacting Us

• FAQs: Common questions answered.
• Help Center: Guides and support.
• Terms & Conditions: Know your rights.

5. What to Include in Your Email

• Your full name and contact number.
• Your selected city (e.g., Nakuru).
• Payment details (date, amount, method).
• Clear description of the issue.

6. Our Commitment

• Fast support resolutions.
• Privacy protection (read our Privacy Policy).
• A smooth, trusted 650 KES connection service.

7. Escalating Issues

• If unresolved, reply to our email with full details.
• Senior support will handle it within 2 hours.

8. Community Support

• Join discussions on the Blog.
• Read Testimonials from happy users.
• Follow tags via #SugarMummyKenya.

9. Ready to Connect?

Pay 650 KES and let us help you meet a real sugar mummy today.
Email Support